1Quick Facts

• We ship to the United States, United Kingdom, Canada, Australia and New Zealand only.
• Shipping is included in the price of every SELVVO bundle. No shipping is added at checkout.
• Orders are processed within 1 to 2 business days and delivered in 7 to 14 business days depending on the country.
• Every parcel is tracked. You receive the tracking link by email at dispatch.
• Parcels are shipped in plain, discreet packaging with a neutral sender name.

2Where We Ship

We deliver to residential and business addresses in the United States (excluding U.S. territories and military addresses), the United Kingdom, Canada, Australia and New Zealand. Orders with a delivery address outside these countries are cancelled and refunded in full. We cannot deliver to PO boxes, parcel lockers or freight forwarders; orders addressed to them may be cancelled.

3Dispatch and Delivery Times

Orders placed before 12:00 noon Central European Time on a business day are processed the same day; later orders are processed the next business day. Processing takes 1 to 2 business days before dispatch. Our Products are dispatched directly from our fulfilment partner's facility in Asia by an international tracked postal service, with final delivery by your national carrier (for example USPS, Royal Mail, Canada Post, Australia Post or NZ Post).

Typical delivery times after dispatch, on business days:

• United States: 8 to 12 business days
• United Kingdom: 5 to 8 business days
• Canada: 8 to 12 business days
• Australia: 9 to 13 business days
• New Zealand: 10 to 14 business days

These are estimates, not guarantees. Customs inspections, public holidays, weather, carrier disruptions and peak seasons can add several days. A delay within or slightly beyond these estimates is not a reason for cancellation or refund. Each bundle is normally shipped as a single parcel; if we split an order, you receive a tracking number for each parcel.

4Tracking

At dispatch you receive an email with a tracking number and link. Tracking may take 2 to 4 business days to show the first scan after dispatch, and may pause for several days while the parcel is in transit between countries or in customs. This is normal. If tracking shows no movement for more than 10 business days, contact us with your order number.

5Customs, Import Duties and Taxes

Because your order is shipped internationally, it may be subject to import duties, customs fees, sales tax, GST or VAT levied by your country when the parcel arrives. Unless the checkout expressly states that duties are included, these charges are your responsibility and are payable to the carrier or customs authority before delivery. We cannot predict their amount and we do not refund them. Please check in advance that nicotine-free caffeine pouches may be imported into your country; you are responsible for compliance with local import rules. We declare the contents of every parcel accurately and cannot mark orders as gifts or under-declare their value.

6Address Accuracy and Changes

You are responsible for entering a complete and correct delivery address, including apartment or unit number and a reachable phone number for the carrier. Check your confirmation email immediately. Address changes are only possible before dispatch; email us within 12 hours of ordering with your order number and the corrected address. After dispatch we cannot redirect a parcel.

7Failed, Refused or Unclaimed Deliveries

If a parcel is returned to us because the address was incorrect or incomplete, delivery was refused, import charges were not paid, or the parcel was not collected from the carrier within the holding period, we refund the price of the goods less a 20% handling fee and less the outbound and return shipping costs charged to us, once the parcel has arrived back. If the carrier destroys or does not return the parcel, no refund is possible. Re-shipping a returned order is at your cost.

8Lost or Damaged in Transit

A parcel is considered lost if tracking shows no delivery 25 business days after dispatch (30 for New Zealand). Email us with your order number; we open an investigation with the carrier, which can take up to 14 calendar days. If the loss is confirmed, you choose between a free replacement and a full refund. If tracking shows "delivered" but you have not received the parcel, contact us within 3 days of the delivery scan and check with household members, neighbours and your local depot first; we may ask for a carrier statement or a police report before opening a claim.

If your parcel arrives damaged, keep all packaging and email us within 48 hours with photos of the outer parcel, the damaged cans and their batch codes. Confirmed transit damage is replaced or refunded at no cost to you, as described in our Returns policy.

9Product Condition on Arrival

SELVVO pouches are shipped in sealed cans. Pouches that have settled, compacted or dried slightly during transit or storage are a normal characteristic of a dry pouch product and are not a defect. Store cans in a cool, dry place away from direct sunlight.

10Discreet Packaging

Every order is shipped in plain outer packaging that does not show the SELVVO name or describe the contents. The sender name on the label and the description on your bank statement are neutral. Customs declarations must describe the contents accurately and are the only exception.

11Contact

Questions about a delivery: contact@r9kdsx-kr.myshopify.com, with your order number and tracking number. We reply within 2 business days, Monday to Friday.