1Summary

• Only unopened cans with the factory seal intact can be returned.
• Every return must be requested in writing within 7 days of delivery and approved by us in advance with a Return Merchandise Authorisation (RMA) number.
• Returns are sent at your own cost, with tracking and insurance, to the address stated in your RMA confirmation.
• Original shipping costs, customs duties and taxes are not refunded. A restocking fee applies to change-of-mind returns.
• Opened cans, used pouches, gifts, digital content and subscription renewals already shipped are not returnable.
• Our 90-night guarantee is separate from returns: it is available once per customer, on a first order only, and refunds the product price (not shipping). See section 2.

Nothing in this policy limits the rights you have under the mandatory consumer laws of your country. See section 10.

2Our 90-Night Guarantee

We want SELVVO to work for you. If you have used SELVVO 9PM as directed and do not feel the switch, you can claim a refund of the product price under our 90-night guarantee. This guarantee is a voluntary commercial offer. It is separate from, and in addition to, the return conditions in sections 3 to 7 and your statutory rights in section 10. It never restricts them.

The guarantee applies only if all of the following conditions are met:

• It is available once per customer, per household, per shipping address and per payment method, on a first order only. Later orders, reorders and subscription renewals are not covered.
• The claim must reach us by email within 90 calendar days of the delivery date recorded by the carrier.
• You have used the product as directed, for a reasonable period. As a guide, we consider a reasonable trial to be at least 14 consecutive evenings. Claims sent before the product could reasonably have been tried are declined.
• The order was placed on r9kdsx-kr.myshopify.com and paid with a valid payment method. Orders paid with a gift card, store credit or a 100% discount code are excluded.
• The claim is made by the person who placed the order, from the email address used at checkout.

How to claim. Email contact@r9kdsx-kr.myshopify.com with the subject line "90-night guarantee – order #[your order number]", your order number, the delivery date, a short description of how you used the product, and a photo of the cans you have (including any empty ones). We may ask you to return any unused cans or remaining packaging before the refund is issued; in that case we tell you where to send them and you bear the return shipping cost. We reply within 5 business days.

What is refunded. The purchase price actually paid for the SELVVO 9PM cans in that order, after discounts, to the original payment method only, within 14 days of approval. The following are not refunded: original shipping costs, return shipping costs, customs duties and taxes, the value of free gifts, the e-book, and any other items in the order. The 20% restocking fee of section 7 does not apply to guarantee claims.

Abuse. We decline guarantee claims where there is reasonable evidence of abuse, including repeat claims across several accounts, names, addresses or payment methods, claims on orders that were resold or given away, or claims combined with a chargeback. We may refuse future orders from customers whose claims are declined for abuse.

3Products That Cannot Be Returned

The following items are excluded from returns and refunds, unless they are faulty (see section 9):

• Any can whose factory seal has been broken, opened or tampered with, even if pouches remain inside.
• Any can showing signs of use, storage damage, moisture exposure or heat exposure.
• Free or bonus cans included in a bundle (for example the two free cans in a "buy 2, get 2 free" bundle). If you return only part of a bundle, see section 7.
• Free gifts and digital content, including the e-book delivered with your order.
• Sample packs, discounted or clearance items, and items purchased with a promotional code marked "final sale".
• Subscription orders once the renewal has been dispatched. Subscriptions must be paused or cancelled in your account before the renewal date.
• Orders refused at delivery, not collected from the carrier, returned because of an incomplete or incorrect address you provided, or blocked by customs in your country. See section 8.

4Return Window

A return request must reach us by email no later than 7 days after the delivery date recorded by the carrier. Requests received after this date are declined, except where the law of your country provides a longer mandatory period (see section 10).

Once your RMA is issued, the parcel must be handed to the carrier within 7 days and must arrive at the return address within 30 days of the RMA date. Parcels arriving later, or without a valid RMA number, are not accepted and are not returned to sender.

5How to Request a Return

Returns are only accepted if every step below is completed. Parcels sent without prior approval are refused.

1. Email contact@r9kdsx-kr.myshopify.com with the subject line "Return request – order #[your order number]" and include:
   • your order number and the email address used at checkout;
   • the exact number of cans you wish to return;
   • the reason for the return;
   • three clear photos of each can: the intact seal, the batch code on the base, and the full outer packaging.
2. We review your request within 5 business days. If the request meets this policy, we send you an RMA number, the return address and packing instructions. If it does not, we tell you why. We may ask for additional photos or information before deciding.
3. Pack the cans in their original outer packaging, protected against crushing and moisture, with a printed copy of the RMA confirmation inside the parcel. Write the RMA number visibly on the outside of the parcel.
4. Ship the parcel at your own cost using a tracked and insured service. Send us the tracking number by email within 24 hours of dispatch. You bear the risk of loss or damage in transit until the parcel is signed for at the return address.
5. After receipt we inspect every can. Cans that do not meet section 2 are excluded from the refund and are disposed of; they are not sent back to you.

6Return Costs

All costs of returning the goods are borne by you, including postage, insurance, packaging, and any customs duties or fees charged on the return shipment. Because our return address is located in the European Union, international return shipping from your country typically costs between USD 25 and USD 60 for a tracked and insured parcel. We do not provide prepaid labels and we do not reimburse return shipping, except in the case of a proven fault covered by section 9.

If a return parcel arrives with duties or fees payable by us, the amount is deducted from your refund or the parcel is refused.

7Refund Amount and Timing

For an approved change-of-mind return, the refund is calculated as follows:

• the price paid for the returned cans, less a restocking and handling fee of 20%;
• less the original outbound shipping costs, which are not refunded;
• less the retail value of any free or bonus cans and gifts you keep. A bundle price only applies to the complete bundle. If a "buy 2, get 2 free" bundle is returned in part, the cans you keep are charged at the single-can retail price and only the remaining balance, if any, is refunded;
• less any customs charges, payment-provider fees or currency-conversion costs we cannot recover.

Refunds are issued to the original payment method only, within 14 days after we have received and inspected the return. We cannot refund to a different card, account or person. Your bank or card issuer may take a further 5 to 10 business days to post the amount. No refund is issued while the parcel is in transit or before inspection is complete.

We accept a maximum of one change-of-mind return per customer and per household. Repeated return requests may be declined and future orders may be refused.

8Non-Delivery, Refused or Unclaimed Parcels, Customs

Our products ship internationally. You are responsible for checking that SELVVO pouches may be imported into your country and for paying any import duties, taxes or handling fees charged by your customs authority or carrier.

• If a parcel is refused, not collected, or returned to us because of an incorrect or incomplete address, we refund the product price only, less a 20% handling fee and less the outbound and return shipping costs charged to us. If the parcel is destroyed or not returned by the carrier, no refund is possible.
• If a parcel is seized, blocked or destroyed by customs, no refund is issued.
• Customs duties and taxes are never refunded by us. You may be able to reclaim them from your customs authority.
• A parcel is considered delivered when the carrier's tracking shows delivery. Claims for parcels shown as delivered but not received must be reported to us within 3 days of the tracking delivery date, and require a written confirmation from the carrier and, where applicable, a police report before we open a claim.

9Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery at contact@r9kdsx-kr.myshopify.com with your order number, photos of the outer parcel, the damaged or incorrect cans and their batch codes. Please keep all packaging until the claim is resolved; we may require it for the carrier's investigation.

Once the fault is confirmed, we will, at our choice, replace the affected cans or refund their price. In this case we cover the return shipping if we ask you to send the items back, using the method we specify. Taste, strength or personal preference, and the absence of a perceived effect, are not faults (the absence of an effect may be covered by the 90-night guarantee in section 2). Pouches that have settled, compacted or dried slightly during transit or storage are a normal characteristic of the product and are not faults.

10Your Statutory Rights

This policy applies in addition to, and never instead of, the rights granted to you by the mandatory consumer laws of your country.

United Kingdom. Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of delivery without giving a reason. This right does not apply to sealed goods which are not suitable for return for health or hygiene reasons once unsealed, so it covers only unopened cans with the seal intact. To cancel, send a clear statement to contact@r9kdsx-kr.myshopify.com or by post to TRENDYADAPT, Hauptstraße 26/3, 71272 Renningen, Germany, before the 14-day period ends, then return the goods within 14 days at your own cost. For a valid cancellation we refund the price paid and the standard outbound shipping cost, without a restocking fee, within 14 days of receiving the goods back or proof of their return. We may deduct an amount for any reduction in the value of the goods caused by handling beyond what is necessary to inspect them. Your rights under the Consumer Rights Act 2015 regarding faulty goods are unaffected.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We are not required to provide a refund or replacement if you change your mind.

New Zealand. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Canada. Nothing in this policy limits the rights you may have under applicable provincial consumer protection legislation.

United States. Sales are final except as expressly provided in this policy. Nothing in this policy limits any non-waivable rights under the laws of your state.

11Chargebacks

Please contact us before opening a dispute with your bank or card issuer. Opening a chargeback while a return or refund is in progress cancels the return process, and we submit this policy, the tracking history and our correspondence to the payment provider. Customers who file a chargeback that is later resolved in our favour may be refused future orders.

12Contact

TRENDYADAPT
Hauptstraße 26/3
71272 Renningen
Germany
Email: contact@r9kdsx-kr.myshopify.com
Response time: within 2 business days (Monday to Friday)
Language: English

Return requests are handled by email only. No returns are accepted at the business address above without a valid RMA number.