Refund policy

Selvvo · Returns & Refunds

Returns, refunds & our 60-Day Deep Sleep Guarantee

Last updated: October 2026

1. The 60-Day Deep Sleep Guarantee

We want you to test Selvvo where it matters: on a real flight, not five minutes on the sofa. That's why the Selvvo Travel Sleep System comes with a 60-day money-back guarantee, in addition to your legal rights (section 7).

• Time limit: contact us within 60 days of the delivery date shown in your tracking.
• Used is fine. You can use the kit on your flights. Please return the complete kit (padded mask and head band, arm sling and travel pouch), clean and without damage beyond normal use.
• Once per customer: the guarantee applies once per customer and household, to kits bought on selvvo.com.
• Bundles: you can return all or part of a Travel Pair or Family Pack. If you keep some kits from a bundle, the kits you keep are charged at the single-kit price and the rest of what you paid is refunded.

How to claim: send us a message through the contact page with the subject "60-Day Guarantee", your order number and the email used at checkout. We reply within 2 business days with the return address and instructions.

What's refunded: the price you paid for the returned kits, after any discounts, to your original payment method. Original shipping charges and the Shipping Protection fee are not refunded once your order has shipped.

Return shipping: if the kit doesn't fit your airline seat, or it's faulty (section 3), we cover the return shipping. For other guarantee returns, return shipping is paid by you.

2. Shipping Protection

Shipping Protection is an optional add-on shown in your cart. If you bought it with your order:

• Lost parcel: if your tracking shows no movement for 20 days, or your parcel hasn't arrived 30 days after it shipped, we reship your order free.
• Stolen parcel: if tracking shows "delivered" but you didn't receive it, tell us within 7 days of the delivery scan and we reship your order free.
• Damaged in transit: send us photos of the parcel and items within 7 days of delivery and we reship the damaged items free.

Claims must be made within 45 days of the shipping date. A reship replaces the protected items once per order; it isn't a cash refund. If an item is out of stock, we refund its price instead. Shipping Protection does not cover an incorrect or incomplete address entered at checkout, or parcels refused or not collected.

3. Damaged, faulty or incorrect items

Whether or not you added Shipping Protection, if your order arrives damaged, faulty or different from what you ordered, contact us within 14 days of delivery with your order number and photos of the item and packaging. Once confirmed, we send a replacement or refund the item, as you prefer. If we ask you to send it back, we cover the return shipping.

4. Change of mind on other products

For the Ergonomic Travel Seat Cushion and the Foot Hammock, you can request a return within 30 days of delivery if the item is unused and in its original packaging. Return shipping is paid by you, and the refund covers the price of the returned item.

SELVVO 9PM and SELVVO Vitality products are consumables. For hygiene and safety reasons they can only be returned unopened, with the seal intact, within 14 days of delivery, unless they are faulty (section 3).

5. Refund timing

Refunds are issued to your original payment method within 7 days after we receive and check the returned items. Your bank may take another 5–10 business days to show the amount. We can't refund to a different card or account.

6. Orders that can't be delivered

If a parcel comes back to us because the address was incorrect or incomplete, or because it was refused or not collected, we refund the product price less the shipping costs charged to us, or reship it if you pay the new shipping cost. Import duties or taxes charged by your country's customs, if any, are your responsibility and are not refunded.

7. Your legal rights

This policy adds to your legal rights and never limits them. If you live in the European Union or the United Kingdom, you can cancel your order within 14 days of delivery without giving a reason, subject to the exceptions set by law (for example sealed goods unsealed after delivery for hygiene reasons). Contact us within that period to use this right. Where the law of your country gives you more protection than this policy, the law applies.

8. Contact

For any return, guarantee or Shipping Protection claim, reach us through our contact page. Please include your order number so we can help you faster.

Selvvo is operated by Alluvo global LLC, 30 N Gould St, Sheridan, WY 82801, United States. Questions? Reach us through our contact page.